Refund Policy for BAIKdonk Online Store

At BAIKdonk, customer satisfaction is our top priority. We are committed to providing high-quality products and the best service to our customers. However, we understand that there may be situations where customers need to request a refund. Below are the terms and conditions for refunds applicable at BAIKdonk online store.

Refund Eligibility

Refunds can only be issued if the conditions are met and have been verified by our administrator. The conditions for refunds include:

1. Damaged or Defective Products

   • Refunds can be requested if the product received is damaged or defective.
   • Customers must request a refund within 7 days from the date of receipt.
   • Proof of damage or defect must be provided, such as clear photos or videos.

2. Incorrect Products

   • Refunds can be requested if the product received does not match the order placed (e.g., wrong size, color, or type of product).
   • Customers must request a refund within 7 days from the date of receipt.
   • Proof of the discrepancy must be provided.

3. Expired Products

   • Refunds can be requested if the product received has expired.
   • Customers must request a refund within 7 days from the date of receipt.
   • Proof of the product's expiration date must be provided.

Refund Request Process

1. Submit a Refund Request

   • Customers must contact our customer service via email or phone number listed on the BAIKdonk website.
   • Include complete information about the order number, reason for the refund, and supporting evidence such as photos or videos.

2. Verification by Administrator

   • Our administrative team will review the refund request.
   • This verification process takes up to 5 business days.

3. Refund Decision

   • Once the verification is complete, customers will be notified of the refund decision.
   • If approved, the refund will be processed through the original payment method within 7-14 business days.

Additional Terms

• Shipping Costs: The cost of returning the product is the customer's responsibility, except when the return is due to an error by BAIKdonk (e.g., damaged or incorrect product).
• Product Condition: Returned products must be in their original condition, unused, and returned in the original packaging.
• Non-Returnable Products: Certain products such as digital products, perishable goods (food, beverages), and personal hygiene items cannot be returned unless they are damaged or defective.

Contact Us

For more information about our refund policy, customers can contact our customer service through:

• Email: cs@ptbersamamencapaipuncak.com
• Phone: (0341) - 4376127

At BAIKdonk, we appreciate our customers' trust and support. We are committed to continually improving our services to ensure your satisfaction.

Please note that this policy may change at any time. Customers are advised to review the refund policy periodically to ensure they understand the applicable terms and conditions.