Terms and Conditions for Shopping at BAIKdonk as a Hotel, Restaurant, and Cafe Supply Chain Partner

Welcome to BAIKdonk! We are proud to be a trusted supply chain partner for hotels, restaurants, and cafes, providing various essential goods from groceries to frozen foods. To ensure an optimal shopping experience, please review the following terms and conditions:

1. Account Registration

• Membership: To shop at BAIKdonk, you must register as a member. Registration requires basic information such as name, address, email, and phone number.
• Verification: After registration, your account will be verified by our team to ensure that you are part of the HORECA industry.

2. Ordering

• Order Placement: Orders can be placed through our website or the BAIKdonk application.
• Product Availability: All orders are subject to product availability. If the ordered product is not available, we will inform you promptly and offer alternatives if possible.

3. Payment

• Payment Methods: We accept various payment methods, including bank transfers and online payments.
• Payment Policy: Payments must be made in accordance with the issued invoice. Orders will be processed once payment is received.

4. Delivery

• Delivery Areas: Deliveries are made to the address registered when creating your account. Ensure the shipping address you provide is accurate and complete.
• Shipping Fees: Shipping fees will be calculated based on location and order weight. Shipping cost information will be available at checkout.

5. Returns and Replacements

• Return Policy: Product returns are only accepted if the received product is damaged or does not match the order. Please contact our customer service within 7 days of receiving the product.
• Return Procedure: Products to be returned must be in their original condition and unused. Our team will verify the product condition before issuing a refund or replacement.

6. Customer Service

• Support and Assistance: If you need assistance or have any questions, our customer service team is ready to help via email at cs@ptbersamamencapaipuncak.com or by phone at (0341) - 4376127.

By shopping at BAIKdonk, you agree to comply with the applicable terms and conditions. We are committed to providing high-quality products and the best service to support your business needs.

Thank you for choosing BAIKdonk as your supply chain partner. We look forward to continuously serving your needs effectively.